Support Centre Personnel

About this role

The role is for a Support Centre Personnel in Lagos, providing first level technical and business support to users of the company’s applications. The successful candidate helps ensure a positive product and service experience, builds ongoing relationships between customers and the brand, and assists with training, demonstrations and communications about platform updates. The employer, Uridium Technologies, focuses on delivering platform-based solutions and customer support. The position involves handling support requests, reporting on cases and trends, and coordinating with internal and external stakeholders to resolve issues.

What you would do

• Respond to support requests within the established timeline
• Generate periodic reports on cases and platform activity for management
• Provide feedback on system issues, bugs, and feature requests
• Train users on the platform and suggest training for new users
• Demonstrate the product to prospective users
• Escalate technical issues to appropriate teams for resolution
• Engage inactive customers to win them back
• Review feedback and address negative comments with customers
• Issue notices about system updates to registered users
• Participate in communications related to platform changes

What they are asking for

• 3-4 years of relevant experience
• Bachelor's degree (BSc)

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