Support Centre Personnel

About this role

Uridium Technologies is seeking a Support Centre Personnel to provide first level technical and business support to customers using their applications. The role focuses on maintaining a high level of product and service experience, building ongoing relationships between customers and the company. The employer serves a range of sectors including banking, telecoms, education, oil and gas, power, utilities and government, delivering ICT infrastructure solutions and aiming for professional, on-time delivery. The position is based in Lekki, Lagos. Key duties include handling product demonstrations, collecting and addressing feedback, escalating technical issues, generating periodic activity reports, and advising on system updates and training needs for users.

What you would do

• Demonstrate the product to prospective users.
• Review feedback and address negative comments with customers.
• Escalate technical issues to internal and external stakeholders.
• Prepare periodic case reports and trend analyses for management.
• Provide feedback on system challenges, bugs, and feature requests.
• Issue communications to registered users about system updates.
• Recommend training for new users who lack understanding of transaction processing.
• Facilitate user training on the platform.
• Attend to support requests within agreed timelines.
• Engage with inactive customers to win them back.

What they are asking for

• Hold a B.Sc. degree.
• 3 to 4 years of relevant experience.

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