Supervisor

About this role

A supervisor role at a modern restaurant in Kano that blends Asian and Mediterranean cuisines. The position targets candidates with substantial front-of-house experience in hospitality, particularly in upscale settings. The employer seeks someone with strong customer service knowledge, ability to manage staff schedules, and understanding of food safety, quality and compliance, plus proven supervisory experience in restaurants, cafes or hotels. The role requires the ability to work long shifts and be on their feet for extended periods, along with proficiency in POS systems, office software, leadership, communication, conflict resolution and problem-solving.

What you would do

• Oversee front-of-house operations in a restaurant setting.
• Manage staff scheduling and supervision.
• Ensure high standards of customer service, quality and compliance.
• Maintain knowledge of food safety and related regulations.
• Utilise POS systems and office software in daily duties.
• Lead and communicate with team; resolve conflicts as they arise.
• Monitor operations to ensure smooth service during shifts.
• Support training and development of front-of-house staff.
• Address guest concerns and ensure a positive dining experience.
• Collaborate with management to uphold service standards.

What they are asking for

• Proven supervisory experience in a restaurant, cafe or hotel environment.
• Extensive front-of-house experience in hospitality, especially upscale establishments.
• Strong customer service expertise and knowledge of food safety, quality and compliance.
• Ability to work long shifts and stand/walk for extended periods.
• Proficiency with POS systems and office software.
• Strong leadership, communication, conflict resolution and problem-solving skills.

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