About this role
The role is for a Supervisor to oversee daily operations in a fast-paced environment, ensuring service delivery, staff coordination, and adherence to policies. The employer behind the listing is Ellasot Consulting, recruiting on behalf of a reputable organisation for candidates in Port Harcourt, Rivers. The position is full-time and involves monitoring performance, addressing customer issues, training staff, and ensuring quality and compliance. The advert notes responsibilities across operations, safety, reporting, and team leadership, with a requirement for relevant supervisory experience. Only candidates residing in Port Harcourt will be considered.
What you would do
- Ensure compliance with policies, procedures, health and safety standards, and regulations.
- Escalate major operational issues, misconduct, and customer complaints to management.
- Conduct routine inspections of the work environment for cleanliness and maintenance.
- Address and resolve customer complaints promptly and professionally.
- Support training, onboarding, and development of staff.
- Identify operational challenges and propose practical efficiency solutions.
- Monitor use of equipment, materials, and supplies.
- Provide guidance, coaching, and on-the-job support to staff.
- Monitor staff attendance, punctuality, conduct, and performance.
- Prepare operational reports for management (daily/weekly/monthly).
What they are asking for
- Strong leadership, communication, interpersonal, and organisational skills.
- Ability to manage multiple tasks and work under pressure.
- Experience in hospitality, retail, customer service, or general operations is an advantage.
- High level of integrity, professionalism, accountability, and attention to detail.
- Minimum of OND or HND in Business Administration, Hospitality Management, Management, or related field.
- Relevant experience may be considered.
- Proficiency in basic computer applications and report preparation.
- Good problem-solving and conflict-resolution abilities.
- Willingness to work shifts including weekends and public holidays where required.
- Minimum of 2–3 years of supervisory or team leadership experience.
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