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Studio & Client Experience Manager
About this role
A full‑time Studio & Client Experience Manager role in Lagos for a dynamic consulting firm, focusing on coordinating client interactions, studio operations and coordination with the production team. The role suits someone who is highly organised, proactive and able to manage customer service, administration and team coordination with attention to detail.
What you would do
- Manage client inquiries via WhatsApp, Instagram and other approved channels
- Schedule consultations, fittings and appointments
- Follow up on payments, orders, fittings and collections
- Maintain accurate client and order records
- Track orders and coordinate with the production team
- Keep the studio clean, organised and presentable
What they are asking for
- Highly organised and detail‑oriented
- Excellent communication and customer service
- Proactive and able to work independently
- Calm and professional under pressure
- Confident, polite and well‑spoken
- Experience in customer service, retail, hospitality, fashion, administration, studio management or related role (minimum 2 years)
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