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Strategic Implementation Engineer - US
About this role
Fingerprint is a remote-first company that provides device intelligence to help enterprises detect and stop online fraud. The role of Strategic Implementation Engineer places you on the Customer Success team, serving as the technical point of contact for its largest, strategic enterprise clients. You will collaborate with Sales, Product, and Engineering to deliver customised solutions and drive product adoption. The position is open to remote workers across the United States. Salary ranges are listed in USD and vary by location, with targets based on function and level.
What you would do
- Serve as the primary technical resource for large customers during deployment, integration and optimisation of Fingerprint products.
- Lead the technical onboarding process for new strategic customers to meet their requirements and goals.
- Provide ongoing technical support and troubleshooting to enterprise clients.
- Advocate for customer needs within the company and work with internal teams to ensure satisfaction.
- Partner with clients to align Fingerprint’s roadmap with their priorities and drive adoption of capabilities.
- Build and maintain relationships with key technical and business stakeholders in enterprise accounts.
- Monitor and analyse customer health metrics and usage data, and create actionable reports.
- Travel minimally to visit customers on site.
What they are asking for
- 10+ years in a customer success, professional services or solutions engineering role, preferably with SaaS or enterprise software and large accounts.
- Strong hands-on JavaScript experience in a professional environment, including debugging or building integrations.
- Experience with RESTful APIs and other web services.
- Strong SQL skills; PostgreSQL experience preferred.
- Familiarity with software development lifecycles and modern API architectures.
- Experience with at least one SDK language (Go, Node.js, Python, PHP, C#, Java) preferred.
- Bonus: experience with serverless functions or cloud platforms (e.g., Cloudflare Workers, AWS Lambda) for API integrations.
- Excellent troubleshooting and communication skills, with ability to work remotely and in fast-paced environments.
- Bachelor’s degree in Computer Science, Engineering or related field preferred.
- Proficiency with macOS and comfort working remotely using Slack, Google Workspace, and Zoom.
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