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Strategic Customer Success Engineer - US
About this role
Fingerprint is seeking a Strategic Customer Success Engineer to act as the technical point of contact for enterprise customers. The role involves collaborating with Customer Success, Sales, Product and Engineering to deliver customised solutions, guide deployment and adoption, and advocate for customer needs. It is a remote role available anywhere in the United States. The company emphasises pay transparency and notes salaries for this fully remote position across the US, with location-specific examples provided. The role supports large accounts and requires strong technical and cross-functional collaboration skills.
What you would do
- Serve as the primary technical resource for large customers regarding deployment, integration and optimisation of Fingerprint products
- Lead the technical onboarding process for new strategic customers
- Provide ongoing technical support and troubleshooting for enterprise clients
- Advocate for customer needs within the company and coordinate with internal teams
- Partner with clients to align Fingerprint’s roadmap with their priorities and promote broader adoption
- Build and maintain relationships with key stakeholders in enterprise accounts
- Monitor and analyse customer health metrics and usage data and produce actionable reports
- Travel minimally to visit customers on site
What they are asking for
- 10+ years of experience in customer success, professional services or solutions engineering, preferably with large SaaS or enterprise software customers
- Strong hands-on JavaScript experience in professional environments
- Experience with RESTful APIs and web services
- Strong SQL skills; PostgreSQL experience preferred
- Familiarity with software development lifecycles and modern API architectures
- Experience with at least one SDK language (Go, Node.js, Python, PHP, C#, Java) preferred
- Bonus: experience with serverless functions or cloud platforms (e.g., Cloudflare Workers, AWS Lambda) for API integrations
- Exceptional troubleshooting and independent problem-solving abilities
- Excellent verbal and written communication skills for non-technical stakeholders
- Ability to thrive in fast-paced, ambiguous environments and work cross-functionally with sales, product and engineering
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