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Strategic Account Manager, Firefox Enterprise (DACH)
About this role
Mozilla is hiring a Strategic Account Manager for Firefox Enterprise to grow the product in Germany, Austria and Switzerland. The role is a post-sales, high-impact position focused on managing strategic customer relationships and helping customers deploy and adopt Firefox Enterprise. The employer is Mozilla Corporation, a non-profit-backed technology company that develops open-source software, including Firefox, and focuses on a mission to shape the internet for people."
What you would do
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain long-term relationships with executive, commercial, technical, procurement and partner stakeholders
- Develop success plans and guide customers from pilot through deployment, adoption and rollout
- Monitor account health, lead business reviews, identify risks and coordinate mitigation
- Own renewal planning, develop expansion opportunities and maintain retention and revenue forecasts
- Identify, qualify, develop and close new Firefox Support opportunities when appropriate
- Coordinate broader Firefox Enterprise opportunities with the responsible Account Executive
- Conduct regular check-ins, business reviews and success planning with customers
- Resolve issues and escalate when necessary to ensure timely resolution
What they are asking for
- Experience managing strategic customer relationships in enterprise technology with senior and operational stakeholders
- Track record of supporting commercial outcomes through renewals, expansion or consultative sales
- Strong relationship-building and communication skills across customer organisations
- Experience coordinating cross-functional teams to address customer requirements, risks and escalations
- Technical curiosity to engage with enterprise architects, security teams, IT operations and product specialists
- Native-level German and advanced English communication skills
- Willingness and ability to travel across Germany, Austria and Switzerland
- Willingness to occasionally work with U.S. business hours
- Commitment to Mozilla values: welcoming differences, being relationship-minded, responsible participation, grit
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