Strategic Account Manager, Firefox Enterprise

About this role

Mozilla is hiring a Strategic Account Manager for Firefox Enterprise to grow the enterprise browser business in France. The role focuses on managing key customer relationships, driving adoption and renewals, and coordinating with internal teams to deliver a smooth customer experience. It targets someone capable of handling enterprise SaaS or infrastructure accounts and who can work with both English and French. The position is within Mozilla’s Firefox Enterprise team, which serves business and government customers with a secure, policy-driven browser offering. Travel within France and occasional collaboration aligned with US hours are expected, with preference for candidates in the Paris area.

What you would do

• Serve as the primary contact for assigned customer accounts
• Build and maintain long-term client relationships
• Understand customer goals, challenges, and business needs
• Drive Firefox Enterprise adoption, engagement and satisfaction across the account
• Manage renewals and address retention risks
• Coordinate with Sales, Support, Product, and Solution Engineering for a seamless experience
• Identify and pursue expansion opportunities within existing accounts
• Track account health, usage and performance metrics including forecasts
• Conduct regular check-ins, business reviews and success planning with customers
• Resolve issues and escalate when necessary to ensure timely resolution

What they are asking for

• Significant experience in enterprise SaaS, infrastructure, security, or platform account management or related roles
• Strong relationship-building skills across senior and non-senior levels in a customer organisation
• Proven track record in renewals, retention and revenue growth
• Strong written and spoken communication in English and French
• Willingness and ability to travel within France, preference for Paris metro area
• Willingness to collaborate with US business hours when required
• Negotiation and influence skills for renewals and expansions
• Commitment to Mozilla values: welcoming differences, being relationship-minded, responsible participation, grit

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