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State Helpdesk Officer (Oyo)
About this role
The State Helpdesk Officer position is with the International Institute of Tropical Agriculture (IITA) in Oyo, supporting the Youth Agribusiness Park programme. The role includes running the state level help desk, providing information to participants and community members, and assisting with outreach and training activities. The appointment is on a one-year renewable contract.
What you would do
- Operate the state level help desk and respond to enquiries from prospective and enrolled participants, community members and partners promptly and politely.
- Provide accurate details on eligibility, application steps, training schedules, park access and available support services (finance linkage, starter kits, mentorship).
- Log and route feedback, questions and complaints to the relevant focal point in line with the complaints mechanism and safeguarding procedures.
- Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
- Maintain an organised log/database of enquiries, referrals and resolutions for reporting and continual improvement.
- Monitor local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO.
What they are asking for
- Bachelor's degree or equivalent in Social Sciences, Communications, Development Studies, Agriculture or related field; minimum 2 years' experience in customer service, community engagement, front desk operations or similar public-facing role (NGO/development programme preferred).
- Excellent interpersonal and communication skills; fluency in the local language(s) and English.
- Proficiency in Microsoft Office and basic digital tools for recording and reporting enquiries.
- Strong customer service orientation with discretion and the ability to handle sensitive conversations; high integrity and confidentiality.
- Willingness to travel locally within the state/district to Youth Agribusiness Parks and community locations.
- Strong organisational and record-keeping skills; ability to manage multiple tasks and work under pressure.
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