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State Helpdesk Officer (Ogun)
About this role
The State Helpdesk Officer for Ogun will operate the state-level help desk for IITA’s youth agribusiness programme, handling enquiries from participants, community members and partners. The role provides accurate information on eligibility, procedures, training schedules and available support, and records feedback for ongoing improvement. It also supports outreach activities, training events and reporting while upholding safeguarding and confidentiality.
What you would do
- Operate the state-level programme help desk and respond to enquiries from prospective and enrolled participants, community members and partners.
- Provide accurate information on eligibility, application procedures, training schedules and available support services.
- Receive, log and route feedback, questions and complaints to the appropriate focal point in line with the complaints mechanism and safeguarding procedures.
- Support outreach and sensitisation activities to raise awareness, particularly among young women, persons with disabilities and internally displaced youth.
- Maintain an organised log/database of enquiries, referrals and resolutions for reporting and continuous improvement.
- Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
What they are asking for
- Bachelor's degree or equivalent in social sciences, communications, development studies, agriculture or a related field, with at least 2 years' experience in customer service, community engagement or front desk/public-facing roles (NGO or development programme preferred).
- Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English.
- Good working knowledge of the local community, culture and context, with sensitivity to the needs of young women, persons with disabilities and displaced persons.
- Basic computer literacy, including Microsoft Office, for recording and reporting enquiries.
- Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive conversations professionally.
- Willingness to travel locally within the state/district to Youth Agribusiness Parks and community locations.
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