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State Helpdesk Officer (Lagos)
About this role
The State Helpdesk Officer in Lagos runs the state-level help desk for IITA’s Youth Agribusiness Park programme. The role involves answering inquiries about eligibility, application procedures, training schedules and available support services; supporting outreach, maintaining enquiry records, and preparing periodic reports for monitoring.
What you would do
- Operate the state-level programme help desk via in-person, phone and other channels to respond to enquiries.
- Provide accurate information on eligibility, application procedures, training schedules, Youth Agribusiness Park access and available support services.
- Receive, log and route participant and community feedback, questions and complaints to the appropriate focal point in line with safeguarding procedures.
- Support outreach and community sensitisation activities to raise awareness, particularly among young women, persons with disabilities and internally displaced youth.
- Maintain an organised log/database of enquiries, referrals and resolutions for reporting and continuous improvement.
- Prepare periodic reports on help desk activity and feedback trends for the State Field Coordinator and PMO.
What they are asking for
- A Bachelor's degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field.
- Minimum of 2 years of experience in customer service, community engagement, front desk operations or a similar public-facing role.
- Experience within an NGO or development programme is preferred.
- Excellent interpersonal, listening and communication skills, with fluency in local language(s) and English.
- Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
- Willingness to travel locally within the state/district to Youth Agribusiness Park sites and community locations.
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