State Helpdesk Officer (Kano)

About this role

The State Helpdesk Officer for Kano supports IITA’s Youth Agribusiness Park programme by managing the state help desk, responding to enquiries, and providing information on eligibility, training schedules and available support services. The role includes outreach to target groups and coordinating with the state team to ensure consistent information while upholding safeguarding and confidentiality.

What you would do

• Operate the state-level programme help desk (in person, by phone and other channels) and respond to enquiries from participants, community members and partners.
• Provide accurate information on eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services.
• Receive, log and route participant feedback, questions and safeguarding-sensitive concerns to the appropriate focal point.
• Support outreach and community sensitisation activities to raise awareness among young women, persons with disabilities and internally displaced youth.
• Maintain an organised log/database of enquiries, referrals and resolutions for reporting and continuous improvement.
• Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information; assist with registration, attendance tracking and basic support during training sessions and events.

What they are asking for

• Bachelores degree or equivalent in Social Sciences, Communications, Development Studies, Agriculture or related field; minimum of 2 years of experience in customer service, community engagement, front desk operations or similar public‑facing role; NGO or development programme experience preferred.
• Excellent interpersonal, listening and communication skills; fluency in the local language(s) of the state/district and English.
• Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
• Patience, discretion and a strong customer-service orientation; ability to handle sensitive or difficult conversations.
• Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations.
• Knowledge of the local community and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons; strong organisational and record-keeping skills; ability to manage multiple tasks.

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