State Helpdesk Officer (Kano)

About this role

The State Helpdesk Officer role with IITA in Kano is a 1-year renewable contract. The job runs the state-level help desk, providing accurate information to prospective and enrolled participants and partners for the Youth Agribusiness Park programme, and supports outreach and reporting to engage young women, persons with disabilities and internally displaced youth in Kano.

What you would do

• Run the state-level help desk across in-person, phone and other channels and respond to enquiries from prospective and enrolled participants, community members and partners.
• Provide accurate information on eligibility, application procedures, training schedules, Youth Agribusiness Park access and available support services (finance linkage, starter kits, mentorship).
• Receive, log and route participant and community feedback, questions and complaints to the appropriate focal point in accordance with the programme’s complaints and safeguarding procedures.
• Assist with outreach and community sensitisation to raise awareness of the programme, especially among young women, persons with disabilities and internally displaced youth.
• Maintain an organised log or database of enquiries, referrals and resolutions for reporting and continuous improvement.
• Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.]?scam_signals=false

What they are asking for

• Bachelor’s degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field.
• At least 2 years of experience in customer service, community engagement, front desk operations or a similar public-facing role; NGO or development programme experience preferred.
• Excellent interpersonal, listening and communication skills, with fluency in the local language(s) and English.
• Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
• Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations.
• High level of integrity, confidentiality and professionalism; ability to handle sensitive conversations.

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