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State Helpdesk Officer (Jigawa)
About this role
The State Helpdesk Officer for Jigawa runs the state-level help desk for IITA's youth programme. The role serves prospective and enrolled participants, community members and partners by providing information on eligibility, training schedules and available support services.
What you would do
- Operate the state-level programme help desk (in person, by phone or other channels) and respond to enquiries from prospective participants, enrolled participants, community members and partners.
- Provide accurate information on programme eligibility, application procedures, training schedules, Youth Agribusiness Park access and available support services.
- Receive, log and route participant and community feedback, questions and complaints in line with the programme's complaints and safeguarding procedures.
- Support outreach and community sensitisation activities to raise awareness of the programme, particularly among young women, persons with disabilities and internally displaced youth.
- Maintain an up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement.
- Prepare periodic summaries of help desk activity, common enquiry themes and feedback trends for the State Field Coordinator and PMO.
What they are asking for
- Bachelor’s degree or equivalent in Social Sciences, Communications, Development Studies, Agriculture or a related field.
- Minimum two years’ experience in customer service, community engagement, front desk operations or similar public-facing role; NGO or development programme experience preferred.
- Excellent interpersonal, listening and communication skills; fluency in local language(s) and English.
- Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
- Willingness to travel locally within the state/district and to Youth Agribusiness Parks and community locations.
- High level of integrity, discretion and professionalism; ability to handle sensitive conversations and work under pressure.
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