State Helpdesk Officer (Ebonyi)

About this role

The State Helpdesk Officer role at IITA Ebonyi supports the state-level programme help desk, answering enquiries from prospective and enrolled participants, community members and partners and providing information on eligibility, procedures and training. It suits candidates with a relevant degree and at least two years in a customer-facing role, ideally within an NGO or development programme.

What you would do

• Operate the state-level programme help desk (in person, by phone or other channels) and respond to enquiries from prospective and enrolled participants, community members and partners.
• Provide accurate information on eligibility, application procedures, training schedules, Youth Agribusiness Park access and available support services.
• Receive, log and route feedback, questions and safeguarding-sensitive complaints to the appropriate focal point in line with procedures.
• Maintain an organised log/database of enquiries, referrals and resolutions for reporting and continuous improvement; assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
• Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information.
• Prepare periodic reports on help desk activity, common enquiry themes and feedback trends for the State Field Coordinator and PMO.

What they are asking for

• Bachelor's degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or related field.
• Minimum two years' experience in customer service, community engagement, front desk operations or similar public-facing role; NGO/development programme experience preferred.
• Excellent interpersonal, listening and communication skills; fluency in local language(s) and English.
• Basic computer literacy (Microsoft Office) for recording and reporting enquiries.
• Willingness to travel locally within the state/district; ability to work with diverse stakeholders and maintain confidentiality; high integrity and professionalism.
• Ability to manage multiple tasks and work under pressure; good problem solving and conflict resolution skills.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.