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State Helpdesk Officer (Adamawa)
About this role
The State Helpdesk Officer will run the state-level help desk for IITA's Youth Agribusiness Park programme in Adamawa, handling enquiries from prospective and enrolled participants, community members and partners. The role involves providing information on eligibility, applications, training schedules and park access, and logging feedback for reporting and improvement.
What you would do
- Operate the state-level program help desk via in person, phone or designated channels.
- Respond to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner.
- Provide accurate information on eligibility, application procedures, training schedules and Youth Agribusiness Park access, and available support services.
- Receive, log and route feedback and safeguarding-sensitive complaints to the appropriate focal point.
- Maintain an up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes.
- Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
What they are asking for
- Bachelor's degree or equivalent in Social Sciences, Communications, Development Studies, Agriculture or related field
- Minimum 2 years' experience in customer service, community engagement, front desk operations or similar public-facing role; NGO/development program preferred
- Excellent interpersonal, listening and communication skills with fluency in the local language(s) and English (or French/Krio as applicable)
- Basic computer literacy (Microsoft Office) for recording and reporting enquiries
- Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations
- High level of integrity, confidentiality and professionalism
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