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State Business Manager - West Region
About this role
Role: State Business Manager, West Region for Airtel, based in Lagos. The job involves planning and monitoring to achieve customer and revenue market share targets for zonal operations by guiding multiple teams to deliver service quality in network operations, customer service, channel management and market expansion.
What you would do
- Develop and implement zonal sales strategies to drive gross prepaid additions
- Monitor churn, grace periods and activations to ensure timely connections
- Develop and implement zonal sales strategies to drive gross postpaid additions
- Drive net revenue targets for the zone
- Audit channel partners and distributors to ensure healthy ROI and implement channel delight activities
- Expand distribution networks (showrooms, dealer service agents, SIM selling outlets) and oversee network coverage and site ROI
What they are asking for
- Bachelor's degree in management or related social sciences
- MBA is an advantage
- At least 12 years in retail sales, preferably telecoms, FMCG or manufacturing; minimum 4 years in middle management
- Strong RTM and Go-to-Market strategy experience
- Proven sales and business development track record with revenue growth
- Excellent relationship management, numerical/analytical, communication and leadership skills; customer-centric mindset
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