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State Business Manager - Southeast Region
About this role
The role is State Business Manager for the Southeast Region, based in Lagos with activities in Enugu area. The job involves planning and monitoring to achieve customer and revenue market share objectives for zonal operations, by supervising multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion. It covers driving revenue through both prepaid and postpaid segments, improving channel performance, and expanding distribution and SIM retail outlets. The position requires managing customer service development, VAS upselling, and ensuring timely activations, churn control, and ROI from channel partners. It targets delivering strong sales, channel satisfaction, network quality, showroom experience and high employee engagement within the zone.
What you would do
- Identify and formulate zonal sales strategies to drive gross additions (Prepaid and Postpaid).
- Monitor churn and grace periods; supervise acquisition health and activation compliance.
- Oversee activation of connections within stipulated turnaround times.
- Achieve net revenue targets for the zone through customer service development and collections performance.
- Propose and drive VAS and upselling activities; reduce recharge turnovers and first bill churn/zero recharge.
- Audit and review channel partners and distributors to ensure healthy ROI; monitor timely disbursement of claims.
- Expand distribution width and depth across showrooms and Dealer Service Agents; ensure Active Easy Charge Outlets target.
- Establish SIM selling outlets and other retail categories as a percentage of Easy Charge outlets.
- Ensure network coverage quality and site ROI; monitor outages and new site deployments.
- Improve showroom customer service delivery and upskill showroom staff; drive employee engagement within the business area.
What they are asking for
- Bachelor’s degree in Management or related Social Sciences; MBA an advantage.
- Minimum 12 years in retail sales, preferably in telecommunications, FMCG or manufacturing; at least 4 years in middle management.
- Strong understanding of Route-to-Market and Go-to-Market strategies; proven revenue generation experience.
- Excellent product knowledge and relationship management skills; strong numerical and analytical abilities.
- Excellent presentation and communication skills; proven leadership and team management abilities.
- Customer-centric orientation with attention to detail and execution excellence.
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