State Business Manager - Southeast Region

About this role

Airtel Nigeria is recruiting for a State Business Manager for the Southeast region, based in Lagos. The role involves planning and monitoring activities to achieve customer and revenue market share targets by supervising multiple teams in network operations, customer service, channel management and market expansion. The job focuses on driving revenue, managing activations for prepaid and postpaid customers, reducing churn, enhancing channel performance, expanding distribution, and improving showroom and customer service delivery. It requires extensive experience in retail sales, preferably in telecoms or FMCG, with a strong emphasis on RTM/Go-to-Market strategies and leadership capabilities. The position is full time and located in Lagos, Nigeria."

What you would do

• Supervise acquisitions and activations for prepaid and postpaid customers and monitor compliance and churn.
• Identify and implement zonal sales strategies to drive gross additions and reduce churn.
• Oversee activation of connections within stipulated turnaround times.
• Propose and drive value-added services (VAS) and upselling to achieve net revenue targets.
• Drive initiatives to reduce recharge turnovers and first bill churn; monitor collections and bad debts.
• Develop customer service strategies to improve collections performance and service levels.
• Meet channel satisfaction targets by designing and implementing channel activities and monitoring claims to market.
• Expand distribution width and depth by establishing more SIM selling outlets and other retail categories as a share of Easy Charge outlets.
• Ensure network availability, improve showroom experience, and maintain standard infrastructure at zonal showrooms.
• Upskill showroom staff and work to achieve high employee engagement and address engagement survey actions.

What they are asking for

• Master’s in Business Administration is an advantage; bachelor’s degree in management or related social sciences.
• Minimum 12 years in retail sales with at least 4 years in a middle management role, preferably in telecommunications, FMCG or manufacturing.
• Strong understanding of route-to-market and go-to-market strategies; excellent product knowledge.
• Strong numerical, analytical, attention to detail and relationship management skills.
• Excellent leadership, communication and presentation abilities; customer-centric orientation.
• Ability to work independently, be a team player and execute plans effectively.

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