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State Business Manager - North
About this role
The role is for a State Business Manager covering the North region, reporting to Airtel. It focuses on planning, monitoring and achieving customer and revenue market share objectives for zonal operations by leading multiple teams in network operations, customer service, channel management and market expansion. The job involves driving prepaid and postpaid customer acquisitions, managing churn, activating connections within turnaround times, and enhancing revenue through customer service improvements, collections, and value-added services. It also includes expanding distribution, managing channel partners, ensuring showroom and retail outlet standards, and maintaining network quality within the zone. The employer is Bharti Airtel Limited, a global telecommunications company operating in multiple countries with a broad range of mobile and enterprise services.
What you would do
- Identify and formulate zonal sales strategies to drive gross prepaid additions
- Monitor churn and grace periods for prepaid
- Supervise health of acquisitions and activations compliance and turnaround times
- Identify and formulate zonal sales strategies to drive gross postpaid additions
- Monitor churn and grace periods for postpaid
- Oversee activation of connections within stipulated turnaround times
- Develop strategies to improve customer service and collections performance in the zone
- Propose and drive value-added services (VAS) and up selling activities
- Improve channel satisfaction and ensure timely disbursement of claims to the market
- Expand distribution width and depth across showrooms and dealer service agents
What they are asking for
- Bachelor's degree in a related field
- MBA is an advantage
- Minimum 12 years' experience in retail sales
- Experience in Telecommunications, FMCG or manufacturing preferred
- At least 4 years in middle management
- Strong understanding of route-to-market and go-to-market strategies
- Proven revenue generation and sales growth experience
- Excellent product knowledge and relationship management skills
- Strong numerical and analytical abilities
- Excellent presentation, communication and leadership skills
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