About this role
A full-time Spa Supervisor is needed by Future Moves Recruitment Agency in Lagos. The role involves overseeing daily spa operations, managing bookings and staff schedules, and ensuring a high standard of customer service. The position requires supervising spa therapists, maintaining cleanliness and stock, handling inquiries and complaints professionally, and helping train spa staff. It also involves promoting spa services to drive sales, ensuring treatments meet standards, and reporting operational issues to management. The employer is a Nigerian HR and talent management firm offering spa and hospitality-related services and manages client experiences in the health and beauty sector.
What you would do
- Oversee daily spa operations and ensure smooth service delivery
- Monitor bookings and schedule staff and clients
- Supervise spa therapists and other staff to ensure effective performance
- Maintain cleanliness and proper stocking of supplies
- Attend to customer inquiries, complaints and feedback professionally
- Promote spa services and products to drive sales
- Ensure treatments align with spa standards
- Coordinate staff attendance, grooming and adherence to policies
- Follow up with clients to encourage repeat bookings
- Prepare daily operational updates and report issues to management
What they are asking for
- Previous supervisory or team management experience is an added advantage
- Ability to supervise staff and manage daily operations effectively
- Professional appearance and good grooming standards
- Organised, responsible and result-oriented
- Good customer service and problem-solving skills
- Willingness to work Monday to Saturday
- Previous experience in a spa, beauty, hospitality or customer service environment
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