Social Media Manager / Customer Support Personnel

About this role

A role for a professional to manage social media activities and handle customer support for a growing fintech and payment solutions company. Suitable for candidates who are driven, results-oriented and able to work in customer-facing functions.

What you would do

• Manage social media channels and content
• Engage with customers and provide support across platforms
• Monitor and respond to inquiries in a timely manner
• Coordinate with teams to address customer needs
• Assist in customer service-related tasks as required
• Support company marketing and communication efforts as needed

What they are asking for

• Experience in social media management or customer support
• Ability to engage professionally with customers across platforms
• Strong communication and organisational skills
• Results-oriented mindset with attention to detail
• Experience in fintech or payment solutions is desirable
• Ability to work across multiple business functions as needed

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