Social Media Manager

About this role

ChoiceMart NG is hiring a Social Media Manager for its Ibadan, Oyo location. The role focuses on managing the company’s social media presence, building trust with customers, and turning audience interest into qualified enquiries. The employer operates an e-commerce retail brand serving customers nationwide in health, beauty, household, and lifestyle essentials. Responsibilities include creating a content calendar, coordinating with the creative team, scheduling posts, responding to comments and messages, handling enquiries, escalating complaints, keeping product and promo information accurate, and reporting on reach and engagement. The position requires prior experience managing business social media accounts and strong writing, organisational, and communication skills.

What you would do

• Develop and maintain a content calendar for social media pages.
• Coordinate production with designer, copywriter, creative strategist and video team.
• Schedule and publish posts, videos, stories, and promotions.
• Respond to comments and messages and pass purchase enquiries to the sales team.
• Escalate complaints and follow up with the relevant department.
• Keep profile details, product information and promotional content accurate.
• Monitor audience feedback and identify content opportunities.
• Report on reach, engagement, enquiries, response times, and attributable sales where tracking exists.

What they are asking for

• Experience managing business social media accounts.
• Strong writing, organisation and customer communication skills.
• Familiarity with publishing tools and platform analytics.
• Evidence of previous account management or content results.

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