Social Media + Community Manager

About this role

Misan & Co seeks a Social Media & Community Manager in Lagos to grow its online presence and foster relationships that convert audiences into guests and repeat clients. The role involves creating engaging content that showcases hospitality experiences, managing social channels, and coordinating community activities and collaborations. You will work with creative and operations teams to turn guest stories and service moments into content that builds trust and generates qualified enquiries. Success is a distinctive social presence, engaged community, and measurable contributions to enquiries, referrals, and bookings. The position targets individuals able to translate brand experiences into content and community initiatives.

What you would do

• Develop a content calendar aligned with packages, events, seasonal demand and business priorities.
• Write captions, scripts, campaign copy and calls to action.
• Brief the photographer, videographer and editor, and coordinate production and delivery.
• Attend selected events to capture timely content and guest stories.
• Publish approved content and maintain accurate information across social profiles.
• Create concepts for advertising and promotional campaigns.
• Respond to comments, mentions and messages.
• Welcome new community members and encourage participation.
• Maintain approved communication channels for community members and past clients.
• Coordinate follow-up content and communications to drive repeat visits and referrals.

What they are asking for

• Minimum two years of experience managing business social media accounts.
• Portfolio showing copywriting, content judgment and campaign execution.
• Evidence of building an active community or nurturing customer relationships.
• Understanding of Instagram, Facebook and short-form video.
• Ability to translate business goals into practical content plans.
• Basic phone photography, video editing and design skills.
• Proficiency with scheduling tools, platform analytics and spreadsheets.
• Strong organisational skills, responsiveness and attention to detail.
• Willingness to attend on-site shoots and weekend events.

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