Shop Supervisor

About this role

A Shop Supervisor role at Bheerhugz Café in Lagos, overseeing daily lounge activities and staff duties. The position supports delivering excellent customer service and handling customer complaints. It involves monitoring sales, cash handling, stock levels, and daily reports, as well as ensuring cleanliness, food safety and hygiene. The role requires ensuring staff punctuality, grooming and adherence to company policies, and reporting any issues to management. The employer operates two cafe outlets in Lagos, offering lounge and hospitality services since 2012.

What you would do

• Supervise daily lounge activities and coordinate staff duties
• Ensure excellent customer service and promptly resolve customer complaints
• Monitor sales, upselling, cash handling, and daily operational reports
• Maintain cleanliness, food safety and general hygiene standards
• Monitor stock levels and report shortages, wastage or discrepancies
• Ensure staff punctuality and proper grooming
• Ensure compliance with company policies
• Report operational issues to management
• Report incidents and staff performance concerns to management
• Oversee proper opening and closing procedures

What they are asking for

• Experience in a supervisory or leadership role in hospitality or café settings preferred
• Ability to monitor and manage cash handling and sales reporting
• Knowledge of stock control and inventory management
• Strong customer service and problem-solving skills
• Ability to enforce hygiene, safety and quality standards
• Good communication and staff management abilities
• Punctual, well-groomed and professional appearance
• Ability to work in a busy lounge environment
• Willingness to report to management on operational issues
• Basic understanding of opening and closing procedures

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.