About this role
A Shop Manager is needed for Hans & Rene in Lagos to oversee daily store operations, manage staff, maintain service quality, and coordinate with Head Office. The role suits proactive individuals with leadership and customer service focus in a premium bakery and gelateria environment.
What you would do
- Oversee day-to-day store operations
- Lead and supervise front-of-house and back-of-house staff
- Deliver excellent customer service and address customer concerns
- Monitor product quality, cleanliness and presentation standards
- Coordinate store orders and liaise with Head Office
- Train, coach, and manage staff performance
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