All jobs
Service Recovery Officer
About this role
The role is for a Service Recovery Officer at Kuda Bank in Lagos. It targets applicants with customer service or banking operations experience who will act as the face of the branch, assisting walk-in customers and linking digital banking with everyday banking needs. The employer operates as a digital-first microfinance bank expanding to include physical branches to resolve disputes and promote financial inclusion. The position centres on customer service, account opening support, and compliant issue resolution within a branch setting.
What you would do
- Welcome and assist walk-in customers in a courteous, efficient manner.
- Handle inquiries related to accounts, transactions, digital products, loans and savings.
- Guide customers through onboarding processes including BVN/NIN linkage and KYC documentation.
- Perform basic in-branch transactions such as cash deposits, withdrawals, and balance checks.
- Log and resolve customer complaints, escalating as needed with proper documentation.
- Follow up with customers to confirm issue resolution.
- Maintain up-to-date knowledge of bank products to educate customers and cross-sell relevant offerings.
- Assist with loan awareness campaigns and customer loan documentation.
- Ensure compliance with KYC, AML, and regulatory standards; protect customer data.
- Support branch operations including cash counts, till balancing, and record maintenance.
What they are asking for
- Bachelor’s degree or HND in Banking & Finance, Business Administration, Economics or related field.
- NYSC discharge certificate or exemption letter.
- Proficiency in digital/mobile applications.
- 1–3 years’ experience in customer service, banking operations or related financial services role.
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.