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Service Officer
About this role
The Service Officer is a field-based role responsible for managing TheOtherWife’s Local Zone Area on the ground. It combines recruiting and onboarding HomeChefs, activating customers and orders, and ensuring delivery and service standards within the zone.
What you would do
- Identify and engage potential HomeChefs in the Local Zone Area and onboard the required number each month.
- Guide new HomeChefs through the TOW app on-site, set up accounts, profiles and menus, and ensure they have at least three active items.
- Coordinate with the verification team to complete food safety checks for new HomeChefs within five working days; maintain the live HomeChef register.
- Drive customer registrations and lead local outreach, distribute marketing materials, and follow up with new customers to encourage first orders.
- Monitor orders within the Local Zone Area, ensure on-time delivery, manage relationships with riders or delivery partners, and escalate issues promptly.
- Map the Local Zone Area, track activation progress, identify local suppliers, and prepare monthly activation plans; produce weekly activity reports.
What they are asking for
- Secondary school certificate minimum; OND or degree is advantageous.
- Resident in or near the assigned Local Zone Area with strong local knowledge.
- Active Android smartphone and a bank account in the candidate’s name.
- Available for full-time field work with daily activity and minimal supervision.
- Background in sales, field marketing, FMCG distribution, or community development is advantageous; must be a natural communicator.
- Pre-hire trial requirement: must bring 20 registered customers and 10 active HomeChefs in 14 days to receive a formal offer.
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