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Service Manager
About this role
Ite Nri is recruiting for a Service Manager in Lagos. The role targets individuals with a relevant qualification and at least three years of experience. The employer focuses on authentic Igbo cuisine and a straightforward brand experience, aiming to serve dishes by their real names without dilution while ensuring inclusivity for non-Igbo customers.
What you would do
- Provide everyday dining service management and oversee customer interactions.
- Coordinate front-of-house operations to ensure consistent service quality.
- oversee staff and service standards in line with brand expectations.
- Ensure smooth communication between kitchen and service teams to maintain service flow.
- Monitor guest satisfaction and address issues promptly.
- Maintain cleanliness and organisation of service areas.
- Assist in planning and executing service-related processes and improvements.
- Support training and onboarding for service staff.
- Collaborate with management on guest experience enhancements.
What they are asking for
- Relevant qualification
- 3+ years of experience in a similar role
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