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Service Delivery Supervisor, South (Hybrid)
About this role
The role is for a Service Delivery Supervisor in the Southern Region, Nigeria, with a hybrid work setup. It involves overseeing mechanical and electrical/air conditioning maintenance, coordinating with contractors, and ensuring service levels and cost efficiency. The position focuses on planning maintenance, reviewing invoices, generating reports, and maintaining equipment records. It targets candidates with supervisory experience in telecoms or related fields and a background in mechanical or electrical engineering or similar qualifications. The employer, American Tower Africa, operates as a global digital infrastructure provider with a network of sites and real estate solutions across multiple countries.
What you would do
- Prepare maintenance orders and instructions for regional contractors in mechanical and electrical/air conditioning maintenance.
- Coordinate with contractors to minimise service interruptions caused by equipment failures.
- Compile and submit operational and management reports for contractor activities.
- Design and revise preventive maintenance routines for MEA/air conditioning maintenance functions.
- Review contractor invoices to ensure payments match work completed.
- Monitor and report on SLAs and KPIs with external suppliers/contractors.
- Inspect MEA/air conditioning infrastructure regionally and implement corrective actions.
- Identify and implement process improvements and tools to enhance maintenance efficiencies.
- Maintain records of installed MEA/air conditioning equipment.
- Attend to network-impacting issues and outages when required.
What they are asking for
- Qualification in HSE or risk identification and controls.
- At least 3 years’ experience in mechanical or electrical/air conditioning activities.
- At least 2 years’ experience supervising contractors in telecoms or related industry (preferred).
- Degree or certificate in Mechanical or Electrical Engineering from a recognised institution (preferred).
- Valid driving licence and ability to drive long distances.
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