Service Delivery Supervisor, South

About this role

This role is for a Service Delivery Supervisor overseeing mechanical and electrical (including air conditioning) equipment in the region for American Tower Africa. The job focuses on maintaining operational requirements, coordinating with maintenance contractors, preparing work instructions, performing inspections, and ensuring timely maintenance to extend equipment life. The role involves managing contractor performance against SLAs and KPIs, producing reports, reviewing invoices, and supporting preventive maintenance programmes. It includes supervising contractor activities and ensuring effective incident response, with a emphasis on cost efficiency and safe, compliant operations. The position requires regional travel, strong communication and organisational skills, and a background in mechanical or electrical engineering with relevant maintenance and supervisory experience.

What you would do

• Maintain operational requirements of mechanical and electrical/air conditioning equipment in the region.
• Coordinate on-site with maintenance contractors and prepare maintenance orders/instructions.
• Conduct routine inspections and take corrective actions to ensure equipment longevity.
• Address network impacting issues and outages as needed.
• Collaborate with contractors to minimise service interruptions from equipment failures.
• Research and implement process improvements and tooling for maintenance efficiency.
• Monitor and manage SLAs and KPIs with external contractors; ensure value for money.
• Contribute to design and revision of preventive maintenance routines and procedures.
• Maintain records of all equipment; advise on swap-out plans for obsolete assets.
• Prepare and submit operational and management reports for contractor activities and verify invoices for payments.

What they are asking for

• Degree in Mechanical or Electrical Engineering from a recognised institution (preferred).
• At least 3 years in mechanical or electrical/air conditioning activities.
• At least 2 years in contractor supervision in a telecoms or related industry (preferred).
• Qualification in HSE or knowledge of hazard identification and risk controls.
• Excellent organisational, written and verbal communication skills.
• Ability to work independently, long hours, and travel long distances with a valid driving licence.
• Advanced spreadsheet/excel skills.
• EHS certificate or related training; operations and maintenance training in mechanical/electrical power and air conditioning systems.
• Very good incident detection and problem-solving skills.

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