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Service Delivery Officer
About this role
Cobranet Limited in Lagos is seeking an experienced Service Delivery Officer to support the field sales team. The role involves organising schedules, maintaining records and documents, handling orders, and providing after-sales assistance. The officer will act as a reference point for colleagues and customers, ensure timely communication, and help improve the team’s performance and the company’s development. The employer describes Cobranet as a Lagos-based internet service provider founded in 2003 focused on quality and reliable connectivity.
What you would do
- Coordinate the sales team by managing schedules, filing documents and sharing relevant information
- Ensure adequate sales-related equipment or materials are available
- Respond to customer complaints and provide after-sales support when requested
- Store and sort financial and non-financial data electronically and present reports
- Process all orders accurately and on time
- Inform clients of delays or problems as they arise
- Monitor team progress, identify shortcomings and propose improvements
What they are asking for
- BSc/BA in Business Administration or a related field (sales or marketing certification is a plus)
- Proven experience as a project administrator in the information technology sector
- Educational background in computer science or engineering is preferred for technical project managers
- Strong technical background with understanding or hands-on experience in software development and web technologies
- Excellent internal communication skills and attention to detail
- Good organisational and multi-tasking abilities
- Strong knowledge of Microsoft Office
- Experience as a sales coordinator or in administrative roles is advantageous
- Proficiency in English and good verbal and written communication
- Team player with dedication and problem-solving aptitude
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