Service Delivery Coordinator

About this role

Cobranet Limited, established in 2003, provides internet solutions and aims to offer reliable connectivity with high availability. The Service Delivery Coordinator role is based in Lagos (Lekki Phase 1) and is a full-time position reporting to the Manager, Service Delivery. The role involves coordinating presales activities, processing activations, and keeping stakeholders informed with regular reports. The company emphasises a focus on documentation, contract handling, and liaison with sales, partners, and clients.

What you would do

• Update and input the presales tracker for installation, survey, trial/POC and activation requests
• Produce daily and monthly reports from the presales tracker
• Process account activations for new links for new and existing clients
• Liaise with stakeholders to ensure contracts are signed, submitted and filed for all clients
• Provide weekly handover reports of newly installed accounts to Corporate account, partners, resellers and dealers
• Deliver weekly reports of newly activated accounts to the account department
• Keep the sales team informed with reports on survey/installation status
• Manage service requests from salespersons/resellers and relay relevant information to them
• Maintain an organised filing system for all signed contracts
• Perform any other duties as assigned by the Supervisor

What they are asking for

• Excellent knowledge and hands-on use of Microsoft Excel
• Well organised and detail-oriented
• Strong verbal and written communication skills
• Ability to analyse and interpret data
• Basic knowledge of wired and wireless technology, LAN and WLAN infrastructure

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