Service Center Supervisor

About this role

The role is for a Service Centre Supervisor at SIMS Nigeria Limited in Lagos. It oversees the technical operations of the service centre, guiding diagnosis, repair, maintenance and servicing of consumer electronics and home appliances. The position requires a strong hands-on technical background to troubleshoot faults, supervise technicians, manage repair workflows and ensure work is completed safely and within turnaround times. The company distributes and services electronic products from brands including Samsung, Royal, Parsun and Powermatic, and operates multiple branches nationwide. The role focuses on supervising repairs, coordinating with spare parts, and delivering quality service to customers.

What you would do

• Supervise and participate in diagnosing, troubleshooting, repairing, servicing and maintaining consumer electronics and home appliances.
• Provide technical guidance to technicians on complex faults and repair procedures.
• Review and validate technical diagnoses before major repairs or component replacements.
• Identify recurring faults and recommend corrective actions.
• Ensure proper use of diagnostic tools, testing equipment, manuals and resources.
• Conduct quality checks on completed repairs before release to customers.
• Ensure repairs meet manufacturer specifications, standards and safety requirements.
• Schedule and assign daily activities of service technicians.
• Provide on-the-job coaching and assess training needs for technicians.
• Monitor repair process from receipt to customer collection and ensure timely completion.

What they are asking for

• HND or BSc in Electrical/Electronics Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics or related technical field.
• Minimum of 4 years of relevant technical experience, preferably in a service centre or after-sales environment.
• Hands-on experience troubleshooting and repairing appliances/electronic products.
• Experience supervising or leading technical personnel is an advantage.
• Strong knowledge of consumer electronics and home appliance repair.
• Ability to work under pressure and meet turnaround targets.
• Good problem-solving, communication, leadership and organisational skills.
• Ability to read circuit/Wiring diagrams and technical manuals.
• Experience with electrical testing/diagnostic equipment (multimeters, clamp meters, etc.).
• Understanding of PCB components, motors, compressors, control boards and preventive/corrective maintenance.

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