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Service Center Supervisor
About this role
SIMS Nigeria Limited is recruiting a Service Center Supervisor for a full-time role in Ikeja Allen, Lagos. The position oversees the technical operations of the service centre, guiding technicians, managing repair workflows, and ensuring repairs meet manufacturer standards, safety requirements, and agreed turnaround times. The role covers diagnosis, repair, maintenance and servicing of consumer electronics and home appliances, with a focus on quality control and customer satisfaction. The employer operates in the consumer electronics space and represents multiple brands, providing after-sales service across Nigeria. The advert specifies a hands-on technical background and leadership responsibilities within a service centre environment.
What you would do
- Provide technical guidance to technicians on complex faults and repair procedures
- Review and validate technical diagnoses before major repairs or component replacements
- Ensure repairs adhere to manufacturer specifications and safety standards
- Identify recurring faults and recommend corrective actions
- Conduct quality checks on completed repairs before release to customers
- Supervise diagnosis, troubleshooting, repair, servicing and maintenance of electronics and appliances
- Mentor and coach technicians to improve skills and productivity
- Monitor daily activities and adherence to SOPs and safety practices
- Escalate major technical issues, warranty concerns or unrepairable products to management
- Manage end-to-end repair process from receipt to customer collection/delivery
What they are asking for
- Minimum of 4 years of relevant technical experience in service centres or consumer electronics environment
- HND or BSc in Electrical/Electronics Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics or related technical field
- Proven hands-on experience in troubleshooting and repairing appliances/electronic products
- Ability to work under pressure and meet repair turnaround targets
- Experience supervising or leading technical personnel is an advantage
- Strong knowledge of consumer electronics and home appliance repair
- Strong problem-solving, communication, leadership and organisational skills
- Ability to train and provide technical direction to technicians
- Good understanding of electrical safety and safe working practices
- Familiarity with diagnostic tools and equipment such as multimeters and related testing devices
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.