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Service Advisor
About this role
A front-line service advisor who acts as the main liaison between Mantrac Nigeria and customers, handling inquiries, technical issues and orders while maintaining strong customer relationships. The role targets individuals with engineering backgrounds and relevant service experience who can work with CAT equipment and remote diagnostics.
What you would do
- Address customer inquiries and complaints via phone, email and live chat.
- Process customer orders and ensure timely resolution of issues.
- Initiate and manage work orders using Salesforce and CAT tools.
- Conduct preliminary connectivity checks and use remote diagnostic tools.
- Follow up on work orders and provide service reports, TA1 and feedback.
- Promote product link retrofit and troubleshoot non-reporting issues.
What they are asking for
- HND/BSc in Mechanical or Electrical Engineering.
- At least 5 years of relevant experience; 2 years in service (field service beneficial).
- Strong interpersonal and communication skills in English.
- Computer literacy and familiarity with service and diagnostic tools.
- Ability to work with Salesforce and CAT service data.
- Experience with remote diagnostics and technical problem-solving.
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