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Service Advisor
About this role
A Service Advisor role is available at Mantrac Nigeria Limited, a Caterpillar distributor in Nigeria, supporting machinery, power systems and material handling equipment. The position targets applicants with relevant experience to assist customers with service needs.
What you would do
- Coordinate service requests from customers
- Liaise with technicians to ensure timely service delivery
- Provide technical guidance and information to customers
- Prepare quotations and service reports for customers
- Verify service work completion and quality
- Maintain customer records and service history
What they are asking for
- Experience in a service or customer-facing role in heavy equipment or similar
- Understanding of machinery, power systems or material-handling equipment
- Strong communication and organisational skills
- Ability to work with technicians and other teams
- Proficiency in basic computer and software tools for service management
- Qualifications related to mechanical or electrical engineering preferred
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