Senior Provider Manager (HMO)

About this role

The Senior Provider Manager (HMO) at Kaplo Africa is responsible for developing, managing and maintaining a high‑quality network of healthcare providers for enrollees in Benin City and surrounding areas in Edo State. The role ensures accessible, quality and cost‑effective healthcare while maintaining provider relationships, regulatory compliance and operational efficiency.

What you would do

• Identify, recruit and onboard new healthcare providers to expand the network in Benin City and Edo State.
• Conduct facility assessments and due diligence visits to evaluate capacity, quality standards and suitability.
• Negotiate and manage provider service agreements, tariffs and SLAs.
• Maintain an up‑to‑date provider directory and ensure accurate facility mapping on the HMO’s systems.
• Serve as the primary contact between the HMO and providers; build professional relationships with hospital management, medical directors and key clinical staff.
• Coordinate provider credentialing, re‑credentialing and continuous quality improvement activities.

What they are asking for

• Bachelor's degree in medicine, Nursing, Health Sciences, Business Administration, or related field.
• A postgraduate qualification or professional certification in Healthcare Management is an added advantage.
• Minimum of 8 years' relevant experience in healthcare, HMO operations, hospital administration, or provider relations.
• Prior experience working with HMOs or in a managed care environment is highly preferred.
• Willingness to travel within Edo State and occasionally to other locations.
• Experience managing relationships with hospitals and healthcare facilities in Edo State or the South-South region is an advantage.

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