Senior Operations Manager

About this role

A full-time Senior Operations Manager position based in Maitama, Abuja, overseeing day-to-day operations of a luxury hospitality property and leading staff across multiple departments. The role requires strong leadership, independent decision-making, and a track record in hospitality or similar high-end operations.

What you would do

• Develop and improve operating systems, checklists, and standard operating procedures.
• Set professionalism and accountability standards for the operations team.
• Take full ownership of daily operations across all departments without micromanagement.
• Resolve staff conflicts and manage senior and junior operational staff.
• Handle escalated guest issues and ensure high-quality guest experiences.
• Prepare regular operational reports and monitor costs and budgeting.

What they are asking for

• 5–8 years of experience in hospitality operations or related field, with 2–3 years in a senior/managerial role.
• Bachelor's Degree or HND in Hospitality Management, Business Administration or related field.
• Proficiency with Microsoft Office and operational reporting tools.
• Experience supervising both junior staff and facility teams.
• Available for full-time, on-site work in Abuja and able to work outside standard hours when needed.

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