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Senior Operations Manager
About this role
The Senior Operations Manager is the on-site lead responsible for the day-to-day running, standards and performance of the property, reporting to management. It is a senior leadership role requiring full ownership from day one, with authority to direct staff, contractors and vendors, within a fast-paced luxury hospitality setting to ensure guest-ready apartments and fully functional facilities.
What you would do
- Take full, independent ownership of daily operations across all departments.
- Set the tone for professionalism, discipline and accountability across the operations team.
- Exercise sound decision-making on operational matters without step-by-step direction and report with context and recommended actions.
- Build, document and continuously improve operating systems, checklists and standard operating procedures.
- Directly manage the Operations Manager and oversee junior and mid-level staff; resolve conflicts swiftly.
- Own the guest experience end-to-end.
What they are asking for
- Bachelor's degree or HND in Hospitality Management, Business Administration or related field.
- 5-8 years in hospitality operations or related fields, with at least 2-3 years in a senior/managerial leadership role.
- Demonstrable experience supervising junior/mid-level staff and facility teams.
- Proficiency in Microsoft Office and operational reporting tools.
- Prior exposure to property renovation/remodelling or construction-adjacent supervision preferred.
- Based in Abuja and available for full-time, on-site work with flexibility for off-hours and remodelling period; ready to take up senior leadership immediately.
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