Senior Officer, Client Acquisition & Retention

About this role

The Senior Officer, Client Acquisition & Retention at EHA Clinics in Abuja focuses on converting prospects into customers, retaining clients and growing revenue. The role involves building long-term relationships, addressing customer needs and ensuring customers have a great experience. Strong communication and problem-solving skills are essential.

What you would do

• Promote, follow up, and close sales, and upsell or cross-sell services and products.
• Meet sales and revenue targets.
• Create plans to identify and address clients' business needs.
• Follow up on customer complaints and coordinate corrective actions with relevant units.
• Collaborate with internal teams to address customer needs and ensure service delivery meets SLAs.
• Collect client feedback and act as the point of contact for complaints, escalating as needed.

What they are asking for

• Bachelor's degree in Marketing, Business Administration or related field.
• At least 1 year of post-NYSC experience in roles such as Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Experience in the healthcare or pharmaceutical distribution industry is an advantage.
• Proven track record of meeting and exceeding targets.
• Background in sales and marketing.
• NYSC completion or exemption.

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