Senior Officer, Client Acquisition & Retention

About this role

The Senior Officer, Client Acquisition & Retention at EHA Clinics is based in Sangotedo, Lagos. The role supports the Client Relations team to build long-term relationships with customers to ensure retention, loyalty and revenue, and to drive customer conversions within the clinic network.

What you would do

• Promote, follow up, close sales and upsell or cross-sell services and products
• Meet sales and revenue targets
• Develop plans to identify and address clients’ business needs
• Follow up on customers’ complaints and develop action plans with relevant units
• Collaborate with internal teams to address customer needs and ensure service delivery meets agreed SLAs
• Build productive relationships with prospects and clients and ensure adherence to contract terms

What they are asking for

• Bachelor’s degree in Marketing, Business Administration or related field
• At least 1 year post-NYSC experience in roles such as Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer
• Background in sales and marketing
• Experience in healthcare or pharmaceutical distribution is a strong advantage
• Proven track record of meeting and exceeding targets
• Completion of NYSC or exemption

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