Senior Officer, Client Acquisition and Retention

About this role

The role is for a Senior Officer responsible for acquiring and retaining clients, driving sales growth and ensuring customer satisfaction for EHA Clinics in Lagos. The position focuses on building client relationships, identifying opportunities, and meeting sales and revenue targets. It involves developing strategies to expand the client base, managing client needs and feedback, and coordinating with internal teams to improve service delivery. The employer operates world-class primary health care facilities in Nigeria, offering clinic, home, and digital health solutions, and focuses on patient-centric services. The role requires collaboration across teams to monitor service delivery, market trends, and opportunities for process improvements using technology.

What you would do

• Identify new business opportunities and acquire clients
• Drive sales conversion, upselling and cross-selling to achieve targets
• Develop and implement strategies to meet sales and revenue goals
• Build and maintain relationships with existing and prospective clients
• Address client needs and resolve complaints in coordination with relevant teams
• Monitor service delivery for compliance with SLAs and contracts
• Collaborate with internal teams to improve customer experience and retention
• Track market trends and competitor activities to identify growth opportunities
• Identify opportunities for process improvement and technology-enabled engagement
• Support improvements in client engagement and operational efficiency

What they are asking for

• Bachelor's degree in Marketing, Business Administration or related fields
• Minimum of one year of relevant post-NYSC experience in business development, sales and marketing, customer success or client services
• Experience in healthcare or pharmaceutical distribution is a strong advantage
• Proven ability to meet and exceed sales targets
• Strong sales, negotiation, communication and relationship management skills
• Excellent problem-solving, customer service and analytical skills
• Completion of NYSC or exemption certificate

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