Senior Manager - Strategy, Administration and Customer Experience

About this role

A full‑time Senior Manager role overseeing strategy, administration and customer experience for Intersect Consortium, based in Abuja. The position targets candidates who can manage strategy performance, robust administration and customer service processes across the organisation.

What you would do

• Track organisational performance and follow up on strategic commitments
• Coordinate strategic planning and prepare management reports
• Lead OKR implementation across the consortium
• Develop and maintain administrative procedures and systems
• Oversee central administrative workflows and support the UK clinic
• Establish customer-service standards and develop SOPs and training, plus monitor customer experience and complaints

What they are asking for

• Experience in strategy, administration or customer service leadership roles
• Ability to coordinate cross‑departmental initiatives and prepare reports
• Skills in developing procedures, filing systems and project monitoring
• Strong organisational and systems-building capabilities
• Experience with customer service standards and feedback mechanisms
• Ability to work in Abuja or be based in the location of the role

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