Senior Engineer, Core Support

About this role

Flutterwave is seeking a Senior Core Support Engineer to ensure the reliability and uptime of cross-border payment platforms and to steer operational decisions that affect transaction processing across markets. The role is senior, largely autonomous, and involves diagnosing complex issues, leading high-severity incident responses, mentoring other engineers, and collaborating with engineering, product, operations and commercial teams in Lagos.

What you would do

• Diagnose complex transaction processing issues across distributed microservices.
• Automate repetitive support tasks with scripts to improve workflows.
• Monitor system health using cloud-native logging and APM tools to detect anomalies.
• Lead resolution of high-severity incidents and coordinate cross-functional input.
• Analyse transaction success rates and provider performance to inform routing decisions.
• Develop and maintain documentation, runbooks, and integration guides.

What they are asking for

• Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline.
• At least 5 years of experience in an Application Support, DevOps, Site Reliability, or Payment/Technical Operations role, ideally in fintech or high-volume transactional platforms with ownership of a domain/workstream.
• ITIL Practitioner/Intermediate certification (or equivalent); AWS or GCP certification preferred.
• Experience mentoring or leading within a support or operations team is a strong plus.

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