Senior Collections Specialist

About this role

Money in Minutes (MIM) is a fintech start-up launching in Nigeria that aims to provide straightforward and instant finance for consumers, including white goods and solar energy equipment. They are seeking an experienced Senior Collections Officer to lead and enhance their collections function, oversee large loan portfolios and drive improvements in recovery performance. The role involves analysing portfolio performance, developing strategies, managing delinquency across stages, and providing management with insights into portfolio health. The position targets candidates with substantial experience in consumer lending, fintech, microfinance or related credit-focused institutions. The successful candidate will also lead a team of collections professionals and ensure adherence to policies and regulatory requirements.

What you would do

• Own collections and recovery performance for assigned loan portfolios.
• Monitor delinquency trends and manage accounts across early, mid and late-stage collections.
• Segment delinquent portfolios and tailor collection strategies by risk, age and customer behaviour.
• Drive reductions in arrears, PAR, NPLs and roll rates.
• Track recovery, cure, and Promise-to-Pay metrics.
• Develop targeted recovery plans for high-value and high-risk accounts.
• Handle complex or escalated recovery cases, including restructures and settlements.
• Identify emerging portfolio risks and recommend actions.
• Lead, coach and develop collections officers and set performance targets.
• Collaborate with other teams to improve workflows and digital channels in collections.

What they are asking for

• Bachelor's degree in Finance, Accounting, Economics, Business Administration or related field.
• Minimum of 8 years' relevant experience in collections, loan recovery or credit management.
• Proven experience leading collections teams and improving recovery performance.
• Strong understanding of delinquency management, PAR, NPLs, roll rates, cure rates and portfolio ageing.
• Experience managing both performing and delinquent portfolios across collection stages.
• Background in fintech, consumer lending, microfinance, retail banking or similar credit-focused institutions.
• Strong analytical skills and ability to use portfolio data for decisions.
• Advanced Excel skills and familiarity with loan management or CRM systems.
• Excellent negotiation, problem-solving and people-management abilities.
• Strong written and verbal communication skills and ability to work in a fast-paced environment.

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