Security Control Room Supervisor

About this role

APM Terminals Lagos seeks a CCTV Control Room Coordinator to manage the Security Operations Centre, ensuring continuous CCTV monitoring, incident detection, escalation and reporting across the terminal. The role involves maintaining situational awareness and supporting incident response in collaboration with security management, IT, HSSE and service providers, in a 24/7 environment. It is suitable for someone with strong CCTV surveillance and SOC operations experience and relevant security qualifications.

What you would do

• Coordinate the Security Operations Centre during assigned shifts, ensuring continuous monitoring of CCTV, access control, alarms, communications and related security systems.
• Direct proactive CCTV surveillance to identify security threats, suspicious behaviour, unauthorised access, cargo-related risks, and perimeter breaches.
• Escalate security incidents promptly and coordinate initial response as per approved security procedures and escalation protocols.
• Ensure accurate incident documentation, CCTV observations, shift reports, operational records and security reporting requirements are completed within established timelines.
• Support investigations through identification, retrieval, preservation and management of CCTV footage and access control records.
• Coordinate deployment and performance of CCTV and SOC personnel, providing coaching, guidance and operational direction as required.

What they are asking for

• Strong experience in CCTV surveillance, SOC operations, or electronic security monitoring environments.
• Demonstrated ability to supervise or coordinate personnel within a 24/7 operational security environment.
• Relevant diploma, degree, professional certification, or equivalent experience in Security Management, Criminology, Information Technology, Electronic Security, Law Enforcement, or related discipline.
• Practical experience in CCTV monitoring, incident management, security reporting, evidence retrieval, and security investigations.
• Good understanding of CCTV systems, video management systems, access control systems, alarms, radios, and security communication platforms.
• Strong situational awareness, analytical ability, decision-making skills, integrity, confidentiality and operational discipline.

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