School of Product Management - Accelerator Mentor

About this role

Udacity, now part of Accenture, is seeking accelerator mentors to provide technical support to learners on their Nanodegree programmes. Mentors work with students remotely, holding weekly 1:1 sessions, activities, and deep-dive discussions. The role requires strong English communication, substantial relevant work experience, and the ability to teach technical concepts and public speaking. It is a part-time external contractor position, with responsibilities centred on online student support, community activities, and coordinating with Udacity representatives. The employer describes a global, diverse environment with compensation varying by location, role, and experience.

What you would do

• Provide daily technical support for students via online community forums
• Answer questions about course content and assist students who are stuck
• Organise community activities to enhance learning (webinars, quizzes, challenges)
• Share relevant extra resources and news to enrich learners' knowledge
• Attend regular online meetings with Udacity representatives
• Be responsive in group discussions with Udacity staff
• Encourage engagement through discussions and activities
• Direct learners to appropriate support channels and escalate issues to Mentor Operations when needed

What they are asking for

• Fluent in English (written and spoken)
• 4+ years of relevant working experience
• Technical competence in product analysis, growth loops, growth strategy and experimentation, product strategy, A/B testing, funnel and cohort analysis, customer acquisition and retention, LTV and churn, monetisation, user and buyer personas, UX optimisation and journey mapping, channel strategy, data-driven decision making
• Graduation from a Udacity Nanodegree is a plus
• Experience teaching technical concepts and public speaking
• Experience organising technical talks or webinars
• Positive, trusted by students and capable of fostering engagement
• Existing tech network and ability to engage in technical discussions
• Willingness to work part-time as an external contractor

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