Salon Operations Manager

About this role

A Salon Operations Manager oversees daily salon activities, ensuring high service standards, smooth operations and strong customer service in Lagos. The role suits someone with experience in salon or hospitality management and a focus on team coordination and sales.

What you would do

• Oversee daily salon operations and ensure services meet established quality standards.
• Manage and coordinate salon staff, including scheduling, attendance, performance, training and discipline.
• Handle client enquiries, feedback, complaints, bookings and service-related concerns to deliver excellent customer service.
• Monitor sales, daily revenue, expenses, inventory and salon supplies; maintain accurate records.
• Drive client retention and business growth through promotions, client engagement and upselling.
• Ensure hygiene, cleanliness, equipment maintenance, safety and compliance with salon policies and standards.

What they are asking for

• Bachelor’s Degree or HND in Business Administration, Hospitality Management or related field (advantage).
• 3–5 years’ experience in salon management, beauty/wellness, hospitality or similar customer-facing management role.
• Proven experience managing staff, operations, customer service and sales activities.
• Strong communication, leadership, organisational, problem-solving and customer relationship skills.
• Good understanding of salon operations, inventory management, sales tracking and service quality standards.
• Professional, well-presented, proactive and able to work in a fast-paced environment.

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